Emergencies are inevitable, therefore we offer a twenty four hour call out or remote service 24 hrs a day, 365 days a year.
1. Unlimited Telephone Support (depending on contract level)
You and (or) your staff have access to our friendly technical experts via our telephone helpline or our online support service.
2. Instant Remote Support Service
Our technology enables us to fix over 90% of computer problems remotely. Within minutes or even seconds of your call our technicians can view and operate any of your computers or servers from our control centre, saving you time and money. It is totally secure and means that we can fix most of your computer problems instantly without you having to wait for a technician to visit.
3. On-Site Visits (Depending on contract level)
In the unlikely event we can’t fix your system remotely we will arrange for one of our engineers to attend your site at your convenience.
4. Proactive Maintenance
Our complete support package also includes regular housekeeping tasks and activities on your computers to ensure they are always in tip-top condition. We’ll defragment the disk, check it for errors, remove temporary files and give your computer a general spring clean each and every month. This will help to ensure your computers continue to run as smoothly as the day they were bought
5. Regular Monitoring
Every week we will monitor your computers for early signs of trouble. Often we find faults and fix them even before you’re aware that anything is wrong, preventing interruption to daily activities
7. Security Maintenance
We make sure that your anti-virus software and Spyware protection is kept up to date, ensuring they will keep your computer secure and free from danger. One of the major causes of virus attacks is installed but poorly maintained anti-virus software.
Infinty Pc once again excels in going that extra mile in the support field.
We are blatantly aware of the eventualities of system problems - that’s why we don’t close our doors.